Terms of Service

Last updated: May 18, 2026

These Terms of Service ("Terms") govern your use of the PokeRoll.gg website and services operated by PokeRoll ("we", "us", "our"). By creating an account or making a purchase, you agree to be bound by these Terms.

Eligibility

You must be at least 18 years old to use PokeRoll. By creating an account, you represent and warrant that you meet this age requirement. We may request age verification at any time and reserve the right to suspend accounts that do not meet our eligibility criteria. See our Responsible Gaming page for more details.

Accounts

  • You are responsible for maintaining the security of your account credentials
  • One account per person — multiple accounts may be suspended without notice
  • You are responsible for all activity under your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

Pack Openings & Purchases

PokeRoll sells randomised packs of real Pokemon TCG cards. When you purchase and open a pack:

  • All pack sales are final. Once a pack is opened, the transaction cannot be reversed
  • The cards you receive are determined by our provably fair system using HMAC-SHA256 cryptographic proofs
  • Published drop rates and odds on each pack page are accurate and binding
  • Prices are displayed in USD and charged at the time of purchase via Stripe

Provably Fair System

Every pack opening uses a cryptographic commitment scheme. Before you open, we commit to a server seed by publishing its SHA-256 hash. After opening, the raw server seed is revealed so you can independently verify that the outcome was determined before you opened and was not manipulated. Full technical details and a verification tool are available on our Verify page.

Cards & Vault

  • Every card in the PokeRoll system is a real, physical Pokemon TCG card stored in our insured vault
  • Cards in your binder are held on your behalf until you choose to ship or sell them back
  • We make reasonable efforts to maintain card condition, but minor handling wear may occur during storage and shipment
  • Card market values displayed are estimates based on multiple third-party price sources and are not guaranteed

Sell-Back & Store Credit

  • You may sell cards back to PokeRoll for store credit at the published sell-back rates
  • Standard sell-back is 90% of market value and may change at our discretion
  • Store credit is non-transferable and cannot be redeemed for cash
  • Store credit does not expire

Promotional Store Credit

Store credit granted by PokeRoll outside of a real-money purchase — including but not limited to referral rewards, achievements, quests, streak rewards, starter kits, free packs from influencer invites, top-up bonuses, and admin or customer-service grants — is treated as promotional credit and is subject to additional restrictions:

  • Cards pulled from packs paid for with promotional credit (or from any free or promotional pack) cannot be shipped
  • Sell-back on those cards is capped at 10% of market value, regardless of the standard rate or value tier
  • Store credit received from selling back a promotional card remains promotional and carries the same restrictions
  • Promotional credit may be reduced, revoked, or withheld in cases of suspected abuse, fraud, chargebacks, or violations of these Terms

Shipping & Fulfillment

Shipment requests are processed within 24 hours. Delivery times vary by destination. See our Shipping & Returns page for full details on carriers, timeframes, packaging, and our policy for lost or damaged shipments.

Prohibited Conduct

You agree not to:

  • Use bots, scripts, or automation to interact with the platform
  • Attempt to exploit, reverse-engineer, or tamper with the provably fair system
  • Create multiple accounts to circumvent rate limits or restrictions
  • Use the platform for money laundering or other illegal activity
  • Resell or commercially exploit your account or store credit

Limitation of Liability

To the maximum extent permitted by law, PokeRoll shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim shall not exceed the amount you paid to PokeRoll in the 12 months preceding the claim.

Disclaimers

  • PokeRoll is provided "as is" without warranties of any kind, express or implied
  • We do not guarantee the accuracy of card market values or price estimates
  • We are not responsible for fluctuations in Pokemon TCG card market prices
  • Service availability may be interrupted for maintenance or unforeseen circumstances

Intellectual Property

The PokeRoll name, logo, and website design are our property. Pokemon, Pokemon TCG, and related trademarks are the property of Nintendo, Creatures Inc., and GAME FREAK inc. PokeRoll is not produced, endorsed, supported, or affiliated with these companies.

Dispute Resolution

If you have a dispute with PokeRoll, please contact us at support@pokeroll.gg first. We will attempt to resolve disputes informally. If we cannot reach a resolution, disputes shall be resolved through binding arbitration in accordance with applicable law, except where prohibited by your local jurisdiction.

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on the site. Continued use of PokeRoll after changes constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Reach us at support@pokeroll.gg or visit our Support page.